Office Policies, Procedures, and Staff

"SUITE 303"

My hope is that your visit to my office will be comfortable and efficient. I share the office space with another physician - Mark Sklar, M.D.

Telephones:

When you call the office (202-878-6977) you will speak to my medical assistant, Turquoise.  She may need to place you on hold briefly at busy times of the day. If you are connected with Voicemail, it is because all lines are busy assisting other patients. You may leave a message and either she or I will call you back.  Turquoise answers the telephone from 9:00am - 12:15pm and 1:15pm - 4:30pm Mon. - Thurs., 9:00am - 12:00 noon on Friday.   All other times (24 hrs., round-the-clock), the Answering Service will answer and be able to take a message or page me, if you wish.  

Appointments:

I see patients by appointment only.  If you feel you need to be seen urgently, please call first and I will do my best to see you the same day. If my receptionist cannot give you an appointment within a timeframe that you feel comfortable with, you can either ask to be put on the waiting list for the next available cancellation (I have cancellations almost daily) or, leave a message to speak with me directly.  I will call you back that day and assess the urgency of your situation - squeezing you into my schedule sooner if appropriate.  New patients may be more difficult to "squeeze" in sooner because I need to give them more time.  I try not to disrupt my schedule, respecting the time of my previously scheduled patients.  Once you have scheduled an appointment, you can expect a call one or two days in advance to remind you of that appointment.  If you allow us to do so, we will soon start texting you on your cellphone to remind you.

Cancellation Policy:

Please notify the office if you need to cancel an appointment as soon as possible.

Registration:

You will be asked to complete a standard registration form when you arrive, listing your address, phone numbers, emergency contact, insurance information, etc.  If you wish, you may print the registration form linked to this website and fill it out before you arrive.  If you would like us to file your visit charge claim with your health insurance company, please bring your insurance card with you so that Turquoise can make a copy.

Your Visit:

If you drive here, please leave ample time to park your car before your appointment time, especially if you are using the garage underneath our building. I apologize for the parking rates.  You will be provided a discount with validation of your parking ticket in my office.  I will do my best to see you on time and get you out in an efficient manner. If you have blood testing performed at every visit to monitor for medication side effects, do not hesitate to ask (at the front desk) for the phlebotomist, Shannon, to draw your blood even before you see me.  She will have instructions for what needs to be done.  That way, if I am a late, you won't be wasting time.  I try to stay on schedule.  Infrequently, however, there are times when a patient requires an unexpected and unpredictable amount of time.  I do not run an "assembly line" practice and will spend that extra time if necessary.  I apologize in advance if you are kept waiting as a result, and can only hope that you will understand.

Billing:

Unless you have Medicare, payment for services rendered is expected at the time of visit.  VISA and Mastercard are accepted for payment, as well as a personal check or cash.  My billing manager, Sheila, will file your claim with Medicare and, as a courtesy, your private insurance plan.  Please cooperate if we ask you to intervene with your insurance company or Medicare to process a claim.  They will often refuse to divulge any information to anyone except the patient.  If there is a balance on your account, you will be sent a statement monthly informing you of this.